How delivery & return works:
How
When you book with us you’ll enter your hire start and end dates and your delivery and collection addresses. Our minimum hire duration is 2 days with a maximum hire duration of 4 weeks, which can be extended if necessary. If you enter your mobile number you will receive a text notification message from the courier on the delivery morning, giving you their one hour delivery window. The same process applies to the collection at the end of hire. We include a returns label with the kit so when you are ready for the return, just pack up the kit, preferably into the original box, attach the return label and hand the parcel to the courier for collection. The kit should be securely packed for the return. Please contact us for further information if you would prefer to take the parcel to a drop-off shop at the end of the hire.
NB. It is not possible to place a booking on a Saturday or Sunday, with a delivery request for the following Monday, as our warehouse is closed over the weekend.
When
We send the gear to arrive on the day specified in your hire booking and we will arrange for its collection on the date you set as the end of the hire. We can only deliver and collect equipment on weekdays but we are happy to use your work address if you are unable to be home to sign for the kit. IMPORTANT: If you have a hard deadline please set your start date to at least 2 (working) days prior to your departure date, so that any possible delivery problems do not cause a delay.
Where
We will deliver to and collect from any UK address.
Please note that deliveries to remote areas, eg Highlands and Islands will incur additional courier charges and may take longer. Parcels over 10kgs in weight, or extra parcels sent due to the size and weight of the kit, will also incur additional charges.
We will also deliver to one address and collect from another, just let us know your addresses when you book the hire. We are always happy to discuss special delivery requirements or arrange local pickup if you are near us in East Sussex.
NB. We are unable to ship our kit to Ireland and Northern Ireland.