Frequently Asked Questions
What date do I enter as a start date? Is it the date I want the kit to arrive or the date I want to start using it?
Enter the date that you want the equipment to arrive. Eg you want a GPS for the weekend, enter Friday's date and we'll get the GPS to you on the Friday before so you have the whole weekend to use it and post it back on the Monday.
How do I return the equipment when I have finished hiring it?
Unless otherwise stated on the Hire page we pre-pay postage both ways. We ship the equipment with a return address label and instructions for packing and despatch. For larger items (eg canoes, tents or backpacks) we will arrange collection and you will need to be available to hand over the equipment being collected. Smaller items will need to be taken to the post office for posting back to us.
I want to hire equipment for different time periods than those offered.
Contact us to discuss bespoke hires, we are very happy to hire out equipment for any time period.
I am hiring equipment for a weekend. When will it arrive?
We ship the equipment to arrive the day before your hire starts, so for a weekend hire it will arrive on the Friday before. For larger consignments someone must be available to sign for the delivery.
What if I can't be there to accept delivery?
Contact us to discuss delivery options.
How do the standard hire periods work?
The standard weekend hire runs from Friday to Monday morning, so we will despatch the goods to arrive on the Friday and you need to despatch them back to us on the following Monday. A standard week hire runs from Friday to the following Friday and a standard two week hire runs from Friday to Friday 14 days later. If these days don't suit you just email us and we will be happy to give you a quote for a hire period that does.
Do the prices shown on the website include delivery charges?
No. We will charge you what it costs us to courier or post the hire kit to you and that will depend on what you hire and where we have to deliver the equipment. Please check our 'How the Shipping Works' page for more details about the shipping.
I am hiring a canoe, will I get paddles and lifejackets with it?
Our canoes are all two man canoes and the hire package for each includes two double bladed paddles and two adult PFDs (lifejackets). If more PFDs are required please email us with details or hire them here.
Can you ship my hire equipment to anywhere in the UK?
We deliver overnight to addresses within mainland GB, except to PH, PA, IV, KW and AB postcodes. If you need delivery to these postcodes or delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands please email us and we will give you a full quotation.